Our Commitment to Care
Patient Satisfaction Matters to Us
How’s your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you.
During Your Stay
Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue is still not resolved, then contact the Patient Relations Department at 718-830-1932. You also have the right to file your complaint with either:
New York State Department of Health
Centralized Hospital Intake Program
Mailstop: CA/DCS
Empire State Plaza
Albany, NY 12237
800-804-5447
hospinfo@health.state.ny.us
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
File a complaint online
After Your Stay
Once you leave our care, we will continue to seek your feedback through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS survey is a tool to measure and report patient satisfaction. It’s made up of simple questions on key care topics such as:
- doctor and nurse communication
- medicine and discharge information
- staff responsiveness
- overall quality of the hospital environment
If you’re selected to receive this brief survey, please take the time to complete it. The results will help us know what we’re doing right and where we can improve.
Want to Know How We Score?
You can review and compare the quality, care and safety ratings for
different hospitals at:
- Medicare – Care Compare, which uses HCAHPS results and other data: www.medicare.gov/care-compare
You also can find information on hospitals through this accrediting organization:
- The Joint Commission: www.qualitycheck.org
Ethics Committee
Long Island Jewish Forest Hills’ Ethics Committee assists with health-related ethical and moral issues. The Committee acts in an advisory capacity. The Committee consists of members of the hospital administration, medical staff, nursing, risk management and the community. Please notify your nurse if you would like to request a meeting with the Ethics Committee, or call ext. 4160 and make your request personally.
How Are We Doing?
We want you to be satisfied with your care. To help, speak up if we can …
- respond quicker to your needs
- explain things more clearly
- help keep your room clean or quiet
- ease your pain
- help you understand your treatment plan
We Care About Your Care
Please speak up and tell us if we can do more. In fact, after your visit, we’ll be reaching out to you to find out how we did. Please be honest and take a few moments to tell us what you think. Your responses to this patient satisfaction survey will help improve our services.